FaceRank Support

AI-Powered Facial Analysis & Beauty Scoring

Discover your unique beauty metrics with advanced AI technology

About FaceRank

FaceRank is an innovative AI-powered app that analyzes facial features from your photos and provides detailed beauty metrics. Using advanced computer vision and machine learning, the app evaluates multiple facial characteristics to generate a comprehensive beauty score.

Key Features

Contact Support

Need help? We're here for you!

Email us at: ajmabilal@gmail.com

Response Time: We typically respond within 24–48 hours

Include in your email:

  • Your device model (e.g., iPhone 14 Pro)
  • iOS version
  • App version
  • Detailed description of the issue
  • Screenshots if applicable

Getting Started Guide

Follow these simple steps to get your facial analysis:

  1. Open the App
    Launch FaceRank and tap "Scan Now" on the home screen.
  2. Take Your Front Photo
    Ensure good lighting, look straight at the camera, keep a neutral expression, and remove glasses and hair from your face.
  3. Capture Right Profile
    Turn your head 90° to the left, keep shoulders straight, and ensure your ear is visible.
  4. Capture Left Profile
    Turn your head 90° to the right, maintain the same positioning standards.
  5. Wait for Analysis
    Our AI will process your photos (typically takes 10-30 seconds).
  6. View Your Results
    Explore your beauty score, feature breakdowns, and detailed insights.
  7. Share or Save
    Create shareable social cards or save to your history for future reference.

Frequently Asked Questions

❓ Why can't I upload my photos?

Common solutions:

  • Grant camera and photo library permissions in Settings → FaceRank
  • Ensure photos are clear and well-lit
  • Try restarting the app
  • Check your device storage - you need at least 100MB free space
  • Make sure you're using supported image formats (JPG, PNG, HEIC)
⏱️ Why is my analysis taking so long?

Analysis typically takes 10-30 seconds but may take longer due to:

  • Slow internet connection - try switching to WiFi
  • Server load during peak hours
  • Large photo files - the app optimizes automatically but very high-resolution images take longer

If it takes more than 2 minutes, try closing and reopening the app.

🤔 How accurate is the AI analysis?

FaceRank uses advanced AI trained on thousands of facial images. However, please remember:

  • Beauty is subjective and culturally diverse
  • Scores are for entertainment purposes only
  • Photo quality significantly affects accuracy - use clear, well-lit photos
  • The AI evaluates specific facial metrics, not your overall worth or attractiveness
  • Confidence scores indicate how certain the AI is about the analysis
🔒 What happens to my photos?

Privacy is our priority:

  • Photos are uploaded to our secure servers for AI analysis
  • Photos are automatically deleted from servers after processing (typically within minutes)
  • Analysis results are stored locally on your device only
  • We never share your photos with third parties
  • You can delete your local history anytime from the History tab

For complete details, see our Privacy Policy.

💳 What are the subscription options?

FaceRank offers two purchase options:

Weekly Subscription
$7.99/week
  • Unlimited scans
  • All premium features
  • Auto-renews weekly
  • Cancel anytime
One-Time Purchase
$4.99
  • Single detailed analysis
  • No subscription required
  • Full feature access for that scan

Both options provide access to all analysis features, detailed insights, and shareable social cards.

🔄 How do I restore my purchases?

To restore your subscription or purchases:

  1. Open FaceRank
  2. Go to Profile tab (bottom right)
  3. Scroll to Subscription section
  4. Tap "Manage Subscription"
  5. Sign in with the same Apple ID used for purchase

Alternative method:

  • Open Settings app on your iPhone
  • Tap your name at the top
  • Tap "Subscriptions"
  • Find FaceRank and verify status
❌ How do I cancel my subscription?

Cancel through Apple:

  1. Open Settings on your iPhone
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Select FaceRank
  5. Tap "Cancel Subscription"

Important:

  • You'll have access until the end of your current billing period
  • No refunds for partial periods
  • You can resubscribe anytime
  • Cancellation doesn't delete your local history
💰 Can I get a refund?

Refund requests are handled directly by Apple. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your FaceRank purchase
  4. Select "Report a Problem"
  5. Choose your reason and submit

Note: Refund approval is at Apple's discretion. Typical response time is 48 hours.

📱 What devices are supported?

FaceRank works on:

  • iPhone models running iOS 13.0 or later
  • Recommended: iPhone 8 or newer for best experience
  • iPad support coming soon

The app requires an internet connection for analysis (photo processing happens on our servers).

🎁 What is the referral program?

Invite friends to earn free scans!

  • Share your unique referral link with friends
  • When they download and open FaceRank from your link, you both get 1 free scan
  • Your friend gets their first scan free
  • You earn credits for each successful referral
  • Credits never expire

How to share: After completing a scan, look for the referral option in your results or profile.

📊 Why did I get a low photo quality score?

Photo quality affects analysis accuracy. Common issues:

  • Poor lighting: Use natural light or bright indoor lighting
  • Blurry images: Keep your phone steady when capturing
  • Wrong angle: Follow the on-screen guides for proper positioning
  • Obstructions: Remove glasses, hats, hair from face
  • Distance: Stand at arm's length from camera
  • Background: Use a plain, uncluttered background
🚨 The app crashed or won't open

Quick fixes:

  1. Force close the app and reopen
  2. Restart your iPhone
  3. Check for app updates in App Store
  4. Ensure iOS is up to date
  5. Free up device storage (need at least 500MB)
  6. If problem persists, delete and reinstall the app (your purchases will be restored)

Still having issues? Contact us at ajmabilal@gmail.com

Privacy & Data Handling

How We Handle Your Photos

  • Upload: Photos are securely uploaded to our servers using encrypted connections (HTTPS)
  • Processing: AI analyzes your photos to generate beauty metrics and facial feature scores
  • Storage: Photos are temporarily stored during analysis (usually 5-15 minutes)
  • Deletion: Photos are automatically deleted from our servers after processing completes
  • Local Storage: Analysis results and photos are saved on your device for history viewing
  • Your Control: You can delete your history anytime from the app

Data We Collect

Data We Don't Collect

For complete details, please read our full Privacy Policy.

Terms of Use Summary

Subscription Terms

One-Time Purchases

Acceptable Use

⚠️ Important Disclaimer: FaceRank provides AI-generated beauty scores for entertainment purposes only. These scores do not define your worth, attractiveness, or value as a person. Beauty is subjective, culturally diverse, and cannot be accurately measured by any algorithm. Results should not be used for medical, psychological, or professional purposes.

Quick Troubleshooting

Common Issues & Solutions

Issue Solution
Can't take photos Grant camera permissions in Settings
Analysis stuck Check internet connection, restart app
Results missing Check History tab, results saved locally
Purchase not working Restore purchases in Profile → Manage Subscription
Low quality score Retake with better lighting and positioning